Refunds & billing

Mitram is paid software. You buy credits — used to run AI readings, decisions, and reports — either as one-time packs or through a monthly subscription. Plain English; ask if you want a longer document.

Credit packs (one-time)

• Unused credits are refundable within 14 days of purchase. Email us (below) and we'll refund the unused balance from that pack to your original payment method.
• Credits you've already spent are non-refundable. Once a reading runs, the underlying AI cost is incurred — that portion can't be returned.
• After 14 days, unused credits remain yours to spend but are no longer refundable.

Subscription

• A subscription renews automatically each month until you cancel. The monthly credits are added to your balance at the start of each billing period.
• Cancel anytime. Cancelling stops the next renewal — you keep access (and any credits already granted) through the end of the period you've paid for. We don't prorate or claw back credits that were already added to your balance.
• We don't refund a subscription month that has already started, except for the billing errors below.

Billing errors

If you were charged in error — a double charge, a charge after you cancelled, or credits that never landed — tell us and we'll make it right with a full refund or correction. This always applies, regardless of the windows above.

How payments work

Payments are processed by Dodo Payments. We never see or store your card number — only a payment reference and your usage/billing records (see Privacy).

How to request a refund

Email email.piyush@gmail.com with the email you signed in with and a note about the purchase. We aim to respond within a few business days.

Governing law

Mitram is operated by an individual based in India; these terms are governed by the laws of India. See the Terms for the full picture.

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